Legal
Privacy Policy
Last updated: · Oyster-CNC Precision Engineering Ltd
Who We Are
Oyster-CNC Precision Engineering Ltd ("we", "us", "our") is a company registered in England and Wales (Company Registration Number: 14880207), with our registered office at Unit 3, Chesterfield Way, Hayes, Middlesex, UB3 3NW, UK. We are the data controller for personal data collected through this website.
[email protected]Data We Collect
We may collect the following personal data when you use our website or contact us:
- Contact information: Name, email address, and phone number.
- Enquiry content: Messages, drawings, or technical specifications submitted via our contact form.
- Usage data: IP address, browser type, pages visited, and time on page — collected via cookies and analytics tools.
How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotations.
- Fulfil contracts for the supply of precision-machined components.
- Improve our website and services.
- Comply with legal obligations.
We do not use your data for unsolicited marketing without your explicit consent.
Legal Basis for Processing
We process your personal data under the following lawful bases (UK GDPR Article 6):
Legitimate interests
Responding to business enquiries.
Contract performance
Fulfilling orders and agreements.
Legal obligation
Complying with applicable law.
Consent
Where you have explicitly opted in (e.g. cookies).
NDA & Confidentiality
We work with companies that require Non-Disclosure Agreements (NDAs). Any drawings, specifications, or project details you share with us are treated with complete confidentiality. We will not disclose your technical information to third parties without your written consent.
Data Sharing
We do not sell your personal data. We may share it with:
- Hosting & infrastructure: GoDaddy — for website operation.
- Analytics providers: For website improvement, subject to your cookie consent.
- Legal authorities: Where required by law.
Data Retention
We retain contact enquiry data for up to 3 years, or longer where required by contract or legal obligation. You may request deletion at any time — see Your Rights below.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request erasure of your data.
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time.
To exercise any of these rights, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
Policy Changes
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For any privacy-related questions, please get in touch:
Oyster-CNC Precision Engineering Ltd